Your site doesn’t stop needing attention
after it goes live.
Hosting, DNS, SSL, uptime monitoring, updates, backups, email accounts — handled. Monthly service agreements keep everything running without you thinking about it.
Maximum response time
Active clients maintained
Doing this since
A website is infrastructure. Infrastructure needs maintenance.
What happens without it
- SSL certificate expires — browsers show a security warning to every visitor
- WordPress and plugin updates pile up — security vulnerabilities accumulate
- Nobody notices the site is down until a customer calls to ask why they can’t reach you
- Email stops working and you don’t know for two days
- The “web guy” from three years ago is unreachable and nobody has the cPanel password
What a service agreement gives you
- Uptime monitoring with alerts — we know your site is down before you do
- SSL renewed automatically, never expires
- Core, theme, and plugin updates applied and tested before they break something
- Regular offsite backups — if something goes wrong, we restore it
- One number to call, 12-hour response, same person every time
The government agreement.
$100/month. Nothing hidden.
This is the base government and municipal tier. Professional and business agreements are quoted per project based on scope.
Managed Hosting
Your site lives on a managed server we control. No shared-hosting surprises. 5GB storage included. Backups run on a schedule.
DNS Management
We handle your DNS records. Domain pointing, subdomain configuration, MX records for email, Cloudflare setup. You never touch a cPanel screen.
SSL Certificate
Let’s Encrypt SSL maintained and auto-renewed. Your site is always HTTPS. No visitor ever sees a browser security warning on your domain.
35 Email Accounts
Up to 35 professional email accounts on your domain. Webmail access included. We handle setup, password resets, and forwards.
Uptime Monitoring
Automated checks every few minutes. If the site goes down, we’re notified immediately — not when a resident calls the town clerk.
2 Hours Support
Two hours of included support each month — content updates, page additions, text changes, image swaps, whatever you need. Additional work at $75/hour.
The government agreement is built to serve small town and village offices specifically. If you’re a business, professional practice, or union local, reach out — we’ll quote something that fits your actual situation.
12 hours. Not “we’ll get back to you.”
Every service agreement client gets a 12-hour maximum response time. That’s not a target — it’s a ceiling. In practice, most responses come back in under two hours. You’re not waiting days for a callback or chasing someone through a ticketing portal.
You have one point of contact. Same person every time. They know your site, your setup, and your history. No explaining the same thing to a new support rep.
Maximum response time, guaranteed
Typical response in practice
Point of contact, same person every time
Town of Grove — active since June 2026.
The Town of Grove in Allegany County is a working example of what a government service agreement looks like in practice. Custom built, hand-coded, ADA-accessible, and maintained under the $100/month agreement.
The town board can update agendas, minutes, and notices without calling anyone. When something needs attention, they send a message and it gets handled within 12 hours.
- Custom WordPress theme — no templates
- ADA-accessible structure
- 35 email accounts on the town domain
- SSL, uptime monitoring, DNS managed
- Content updates included in the agreement
Per month, all-in
Live since
Location
Stop worrying about your website.
That’s what we’re for.
Reach out and tell us what you have. We’ll tell you what an agreement would look like, what it would cost, and what it would cover. First conversation is free — always.