Built around how your
organization actually works.
Not generic software jammed into your workflow. Custom applications built from the ground up around your specific process, your people, and your data. If off-the-shelf software has never quite fit, this is why.
Architecture standard
Building custom systems since
Generic CRMs deployed
Off-the-shelf software is built for everyone. That’s the problem.
Your process doesn’t map to someone else’s fields.
Generic CRMs are built around sales pipelines. Generic case management systems are built around law firms or HR departments. If your workflow is a union local, a municipal department, or a specialized practice, nothing maps right and you spend your time working around the software instead of in it.
The documents you need aren’t in any template library.
OER-4 forms, grievance tracking sheets, determination letters, interrogation records — these are specific documents with specific fields, specific legal requirements, and specific workflows. The software needs to know what they are. Generic platforms don’t.
When the veteran officer retires, the knowledge leaves with them.
Twenty years of institutional memory lives in someone’s head, in a binder on a shelf, or in an Excel sheet that only one person knows how to use. Custom software captures that knowledge in the system itself — the deadlines, the workflows, the document generation — so it doesn’t walk out the door at retirement.
You own it. Nobody raises your subscription rate.
SaaS platforms can raise prices, change features, get acquired, or shut down. Custom software belongs to you. The architecture is yours. The data is yours. No third party deciding what it costs to access your own organization’s records.
In Development — Early Access Open
IMMS — Integrated Member Management System
Built from the ground up around CSEA and public-sector union workflows. Not a generic CRM with union fields bolted on. IMMS was designed by people who know what an OER-4 is, why grievance deadlines matter, and what happens when you miss one.
Every module reflects how union locals actually operate — the exact fields, the exact documents, the exact process. If you’ve been running your local on paper binders and shared Excel sheets, IMMS is what replaces that.
Module Breakdown
Single source of truth. Live contact info. Full history attached to the person.
Tracked from filing through hearing. OER-4 generated automatically. Deadlines surfaced before they’re missed.
Determination letters generated and emailed with a legally sound audit trail.
Pre-disciplinary meetings tracked and managed. Nothing falls through because someone forgot to document it.
Every member contact documented, assigned to officer, timestamped.
Stored, versioned, shared with e-signature tracking.
Who’s covering what, imported from the real schedule, visible on a shared calendar.
Grievance volume, outcomes, open cases by officer. The numbers your president needs at the membership meeting.
Per local, per month. Isolated. Yours.
Multi-tenant architecture — every local gets its own silo. No other local can see your members, your grievances, or your documents. Pricing scales with what your local actually needs.
Core
- Member Records
- Grievance tracking
- Non-grievance module
- Call Log
- Document storage
- Up to 5 officer accounts
Full
- Everything in Core
- Interrogation tracking
- Schedule & Coverage
- E-signature on documents
- Full reporting suite
- Unlimited officer accounts
IMMS is currently in development. Early access waitlist is open. Locals that join early get founding pricing locked in.
Other custom development work we take on.
Workflow Automation
Repetitive administrative processes that are currently done manually. Document generation, approval routing, notification systems. We map your workflow and build a system that handles the mechanical parts.
Custom Admin Systems
Internal dashboards and management interfaces built specifically for your organization’s structure. Not a spreadsheet, not a generic SaaS dashboard — something that reflects how your team actually works.
WordPress Integrations
Custom post types, advanced custom fields, external API integrations, and specialized plugins for things that don’t have an off-the-shelf solution. Built inline with the hand-coded theme standard.
Tell us what you’re trying to do.
We’ll tell you if we can build it.
Custom software starts with a conversation, not a quote request form. Reach out, explain what you have and what you need, and we’ll tell you honestly whether we’re the right people to build it and what it would take.