Built around how your organization actually works.
Not generic software jammed into your workflow. Custom applications built from the ground up around your specific process, your people, and your data. If off-the-shelf software has never quite fit, this is why.
Architecture standard
Building custom systems since
Generic CRMs deployed
Off-the-shelf software is built for everyone. That’s the problem.
Your process doesn’t map to someone else’s fields.
Generic systems are built around sales pipelines, law firms, or HR departments. If your workflow is a union local, a municipal department, or a specialized practice, nothing maps right and you spend your time working around the software instead of in it.
The documents you need aren’t in any template library.
OER-4 forms, grievance tracking sheets, determination letters, interrogation records. These are specific documents with specific fields, specific legal requirements, and specific workflows. The software needs to know what they are. Generic platforms don’t.
When the veteran officer retires, the knowledge leaves with them.
Twenty years of institutional memory lives in someone’s head, in a binder on a shelf, or in a spreadsheet only one person knows how to use. Custom software captures that knowledge in the system itself: the deadlines, the workflows, the paperwork. It doesn’t walk out the door at retirement.
You own it. Nobody raises your subscription rate.
Software platforms can raise prices, change features, get acquired, or shut down. Custom software belongs to you. The design is yours. The data is yours. No third party deciding what it costs to access your own organization’s records.
In Development. Early Access Open.
IMMS: Integrated Member Management System
Built from the ground up around CSEA and public-sector union workflows. Not a generic system with union fields bolted on. IMMS was designed by people who know what an OER-4 is, why grievance deadlines matter, and what happens when you miss one.
Every module reflects how union locals actually operate: the exact fields, the exact documents, the exact process. If you’ve been running your local on paper binders and shared spreadsheets, IMMS is what replaces that.
Module Breakdown
Single source of truth. Live contact info. Full history attached to the person.
Tracked from filing through hearing. OER-4 generated automatically. Deadlines surfaced before they’re missed.
Determination letters generated and emailed with a legally sound audit trail.
Pre-disciplinary meetings tracked and managed. Nothing falls through because someone forgot to document it.
Every member contact documented, assigned to an officer, timestamped.
Stored, versioned, shared with e-signature tracking.
Who’s covering what, imported from the real schedule, visible on a shared calendar.
Grievance volume, outcomes, open cases by officer. The numbers your president needs at the membership meeting.
Per local. Isolated. Yours.
Every local gets its own silo. No other local can see your members, your grievances, or your documents. Two tiers, so you are not paying for modules your local will never open.
Core
- Member Records
- Grievance tracking
- Non-grievance module
- Call Log
- Document storage
- Officer accounts for your executive board
Full
- Everything in Core
- Interrogation tracking
- Schedule & Coverage
- E-signature on documents
- Full reporting suite
- Unlimited officer accounts
Locals are not the same size and that matters. A local with 60 members and a quiet year is a different situation than one with 400 members and a standing grievance caseload, and the price should reflect that. Tell us your membership count, your officer count, and roughly how many grievances you run in a year, and you will get a straight monthly figure you can take to your executive board.
IMMS is currently in development. The early access waitlist is open, and locals that join now get founding pricing locked in.
Other custom development work we take on.
Workflow Automation
Repetitive administrative processes that are currently done by hand. Document generation, approval routing, notification systems. We map your workflow and build a system that handles the mechanical parts.
Custom Admin Systems
Internal dashboards and management screens built specifically for your organization’s structure. Not a spreadsheet, not a generic dashboard. Something that reflects how your team actually works.
Website Integrations
Custom content types, specialized data fields, and connections to outside systems for things that have no off-the-shelf solution. Built to the same hand-coded standard as everything else.
Tell us what you’re trying to do. We’ll tell you if we can build it.
Custom software starts with a conversation, not a quote request form. Reach out, explain what you have and what you need, and we’ll tell you honestly whether we’re the right people to build it and what it would take.